Refund policy

Last updated: 2026

We hope you are satisfied with your Thorne purchase. If you are not fully satisfied with your order, please review our return and refund terms below.

Return Eligibility
Return requests must be submitted within 30 calendar days from the date you receive your package. To qualify for return, items must remain unopened, unused, and in their original packaging. Opened, consumed, or partially used products are not eligible for return due to hygiene and product preservation requirements.

Non-Returnable Items
- Opened, damaged, or consumed goods caused by customer use
- Gift cards
- Products marked as final sale

Return Process
1. Send an email to ahmedaliy822222@gmail.com with your order number and return request within the valid return window.
2. Our support team will review your request and send return instructions upon approval.
3. You are responsible for return shipping fees unless the item arrives damaged, we shipped the wrong item, or there is a packing error on our side.
4. We recommend using a trackable shipping method for returns. We are not liable for lost return parcels.

Refund Processing
Once we receive and inspect your returned goods, we will send a confirmation email. Approved refunds will be processed back to your original payment method within 5–10 business days. Refund timing depends on your payment provider or card issuer. Original shipping charges will not be refunded except for our shipping or packing errors.

Damaged Goods on Delivery
If your package arrives broken or damaged, please email us within 7 days after delivery and attach clear photos of the outer packaging and items. We will assess your case and provide appropriate resolution options.